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Your Rights and Our Responsibilities

Access to fbmr depends on your local law and the eligible regions we operate in — this page explains how we handle your account, your data, and your rights as someone who uses our platform.

Account-Linked PoliciesBangladesh-Applicable TermsbKash, Nagad, Rocket ContextData Retention Rights
Explore the Lobby Read FAQ
fbmr Your Rights and Our Responsibilities
CONTACT AND HELP

How to Reach Us on Legal Matters

If you have a question about these terms, want to correct information on your account, or need to request data we hold about you, our support team is the right starting point. We handle account-related legal queries directly — no third-party form or automated queue. Raise your concern with a clear description and your account reference, and we will respond through your registered contact.

Account and Policy Queries Send a message through the in-platform support chat linked to your account. Include your query type — data request, terms question, account correction — so we route it correctly.
Wallet and Transaction Disputes For bKash, Nagad, or Rocket payment issues connected to a legal or policy concern, raise a support ticket with your wallet transaction ID and the date of the transfer.
Data and Privacy Requests If you want to know what data we hold or request a correction, contact support with the subject line 'Data Request'. We will acknowledge within a reasonable period and respond in full.
DATA AND ACCOUNT SECURITY

How We Handle Your Account Data

Your account data — including your registered mobile number, wallet details, and session history — is stored securely and accessed only for the purposes outlined in these terms. We use encryption in transit and at rest for data tied to your payment methods. Cookies on the platform track session state and your in-lobby preferences; you can manage cookie behaviour through your browser settings, though some features require session cookies to work. We do not sell your personal data to third parties.

Cookie Usage We use session and preference cookies to keep you logged in and remember your lobby settings. You can clear or block cookies in your browser, but doing so will require you to log in again each visit.
Encryption and Storage Data linked to your bKash, Nagad, or Rocket wallet is encrypted both when it moves between your device and our servers and when it sits at rest in our systems.
Account Security Steps We recommend a strong, unique password and keeping your registered mobile number current. Our login flow sends a one-time code to your number — if you lose access to that number, contact support before you lose account access entirely.
Who to Contact for Data Changes To update your registered details or request deletion of non-essential data, go to account settings or contact support directly. Requests are processed manually by our team, not by an automated system.

Questions About Our Terms and Your Rights

These are the questions we hear most often from people who want to understand their rights on fbmr before committing to an account. Each answer is specific to how our platform works.

Access depends on whether your region is eligible under local law. We do not make a blanket promise of availability. Check your local regulations before opening an account.

Contact our support team with the subject 'Data Request' and your registered account details. We will acknowledge your request and provide a response within a reasonable timeframe.

Transaction records are retained for the period required by applicable financial rules. Account preference and session data is removed when your account is closed. Support can confirm what is kept and for how long.

The core platform terms are the same for all payment methods. Each wallet provider also has its own terms, which apply separately to the transfer side of your transaction.

We will notify you via your registered account contact before any material change takes effect. Continuing to use the platform after that notice means you accept the updated terms.

Contact support immediately through the in-platform chat. We can freeze account activity while we investigate. Change your password and check that your registered mobile number is still correct.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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InfoPrivacy PolicyInfoFAQInfobKash PayZone

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