Reference

How fbmr Handles Your Personal Information

Your privacy is a real operational commitment at fbmr, not fine print. When you use your bKash, Nagad, or Rocket account to deposit, or when you log in from your phone, we collect only what we need to run your account securely — and…

Account Data ProtectionbKash, Nagad, Rocket Payment PrivacyYour Right to Access or DeleteLive casino and slots
fbmr How fbmr Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Security and transparency sit at the centre of how fbmr manages account data. Here is what that looks like in practice — from how we secure your session to how long we keep your records.

Account Security

Your account is protected by OTP verification on login. If an unusual access attempt is flagged — a new device or unfamiliar location — you will be prompted to re-verify before entry is allowed.

Cookie Controls

We use session cookies for login continuity and analytics cookies to understand how the lobby is used. You can block non-essential cookies through your browser without losing core account functions.

Data Retention

We keep your account and transaction records while your account is active. After closure, data is held for the minimum period required under applicable rules, then deleted or anonymised.

Your Rights

You can request a copy of the data we hold, ask us to correct inaccurate details, or request deletion. Submit the request through live chat or email with your registered account information.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to know what data we hold on your account, request a correction, or ask us to delete your information, our support team handles those requests directly. Reach out through any of the channels below and include your registered account email so we can locate your records quickly. We aim to respond within a reasonable timeframe consistent with our obligations.

Team online

Live Chat

Open the chat widget in your account dashboard. Available during active support hours for account-related and privacy queries.

Email Support

Send your data request to our support email with your account details. We'll confirm receipt and follow up with next steps.

Help Centre

The Help Centre covers common data questions — how to update account info, manage cookies, or close your account and request data removal.

Common Questions About Your Privacy at fbmr

Here are the questions we hear most often about how your data is handled. If your question is not covered below, contact our support team directly through live chat or email.

We collect your name, contact details, date of birth, and the payment method you register — such as bKash, Nagad, or Rocket. Device and session data is also collected to secure your login.

We do not sell your data. Payment processors like bKash and Nagad receive only the transaction fields needed to complete a payment. No additional personal data is passed to them.

Your data is kept while your account is active. After you close your account, we retain records for the minimum period required under applicable rules, then delete or anonymise them.

Yes. Send a request to our support team via live chat or email with your registered account details. We will confirm receipt and provide your data within a reasonable timeframe.

Contact our support team through live chat or the support email and submit a deletion request. Include your registered account email so we can locate and process your records accurately.

No. We do not store your bKash PIN, Nagad credentials, or full Rocket wallet details. Only the reference data needed to match and confirm a completed transaction is retained on our end.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.